Murdo Connochie

Google, Toronto, Canada

Product Manager, GenAI Foundations, Google Workspace · Oct 2026–Present

Working on generative AI foundations across Google Workspace’s productivity and collaboration tools on web and mobile.

Shopify, Toronto, Canada

Senior Business Operations Lead · Nov 2023–Oct 2026

Led three teams in succession: Support Operations, Knowledge Management, and a team building internal tools with AI agents.

• Led 45+ people across operations, design, engineering, and program/product management. Designed the operating model, prioritization processes, and assignment frameworks connecting team capacity to delivery.
• Subsequently led Knowledge Management, responsible for merchant-facing help content, internal documentation, and supporting infrastructure; then led agentic builders delivering internal tools including a learning management system, knowledge browser, and workforce planning tools.
• Drove the launch of Markdown articles and agent guidance for Shopify’s Help Center; implemented the Cloudflare changes enabling access from external AI tools.
• Shaped the MCP integration strategy, product taxonomy, and support topics architecture for Scout, a platform turning merchant conversations and feedback into searchable evidence for product decisions.
• Served as war-room commander for the launch of specialist assistance inside support advisors’ core tooling, replacing Slack coordination. The team went from decision to live in 18 days before the Christmas break; the project reported approximately 40% lower chat P90 resolution time.
• Built an AI-assisted research, content-generation, and review pipeline trialled across 20 Help Center articles. The experiment informed reusable authoring tools for technical writers.

KPMG, Toronto, Canada

Senior Manager, Customer & Strategy Consulting · Oct 2014–Nov 2023

• Interim Head of Payments, Walmart Canada: led strategy and product development with a 30+ person cross-functional team for a retailer serving 22 million customers. Developed wallet and prepaid-account propositions, shaped buy-now-pay-later integration and strategic partnerships, and led cross-functional go-to-market planning.
• Digital product delivery: directed a trading-platform build across web, iOS, and Android, with an App Store rating of 4.1/5 at launch. Helped launch a field-worker mobility tool that improved efficiency by 25%.
• Strategy and growth: developed corporate strategy and operating models for financial institutions, co-authored a five-year fintech business plan supporting a funding raise, and defined UK banking market-entry priorities for a US software company.

Liberty Mutual Insurance, Boston, MA

Analyst, Digital Strategy · Jun–Aug 2013

• Prototyped a digital insurance ID card subsequently integrated into the core iOS and Android apps, with usage exceeding two million customers.