As an interim Head of Payments for a Fortune 10 North American retailer (22m customers), I led the strategy and product management of two payment products - a digital wallet and an app-based prepaid account. Syntheized over 500 user surveys and coordinated over 200 Figma screens to secure Executive support and accelerate backlog prioritization; my leadership ensured a clear development path to MVP for our global engineering teams. I also assisted in the cross-platform integration of a Buy Now Pay Later product, working collaboratively with design, store operations, and marketing teams to craft a coherent go-to-market strategy.
As product manager, I led the development of a unique trading platform, with an emphasis on the mobile user experience and the integration of differentiated features, such as a customized notification system and automated trading tools. My detailed user flows and requirements documentation resulted in a 50% reduction in required design sprints. I also championed the selection of a native app over a progressive web app or responsive website, resulting in an operational platform on web, iOS, and Android. Its intuitive design and customizable features have garnered positive customer feedback, reflected in a 4.1 out of 5 App Store rating.
Orchestrated the specification and design of a new core banking platform to support online and in-person channels, focusing my efforts on enhancing the customer's savings experience. I prototyped a digital savings card for Apple Wallet, marking a first in the UK market and cultivating innovation within the organization. The platform, now in testing, is set to manage £3bn in customer assets.
Guiding user research and design efforts, I played a leading role in the creation of a new internal wiki tool. Navigating funding limitations, our team was able to deliver a robust prototype in three weeks using Axure and Bootstrap, demonstrating the potential for enhanced knowledge distribution and software reusability across governmental departments.
These include assisting a fintech company in a $10m+ fundraising by refreshing their corporate plan, improving healthcare worker efficiency by 25% through launching a digital mobility tool, devising a successful UK market entry plan for a US-based software firm, and defining future propositions for the mortgages and savings markets to refresh a bank's strategy.
I prototyped a digital insurance ID card for the Apple Wallet, which can be downloaded here; the ID was ultimately incorporated into the core iOS and Android apps and is now used by over 2m customers. I also supported the team during the development of a disaster preparation app for iOS and Android, which was pivoted into an online guide.
I sketched, minted, and launched an NFT on the Ethereum blockchain to commemorate the Farcaster protocol - it can be found here.
I launched Wall Street’s Best - an iOS / iMessage sticker app based on r/wallstreetbets culture in only one weekend. Launching weeks before the initial GameStop saga, it ultimately reached Top 50 in the iMessage App Store.
I ran a newsletter focused on digital-only banks that was published every second Sunday throughout 2020. The archive of issues lives here.
I embarked on a mission to build my blog using open web standards, while simultaneously refining my CSS, Markdown, and HTML skills. As part of this ongoing journey, I discovered Jekyll, a straightforward, blog-aware, static site generator. I host this site on GitHub Pages and have integrated Google Analytics for a lightweight and non-intrusive means of visitor tracking. The site underwent a redesign in 2023 focused on simplicity and readability.