The neobanks continue to broaden their customer propositions.
Scale is becoming a key feature of the best neobanks, both in terms of capital and user growth.
The UK market is starting to see who its winners and losers will be.
The bigger neobanks prepare for further global expansion and the smaller ones expand locally.
Digital doesn’t replace cash; it replaces card - the app is now your product.
Neobanks are taking steps to solidify their capabilities and customer offer.
Badly designed experiences are driving unnecessary customer servicing, ultimately killing companies’ ability to scale and compete.
It’s all go at the beginning of the year.
To begin, let’s look back on 2019.
Customers don’t buy rationally; the ‘why’ behind a purchase can be more revealing than the purchase itself.
Google, Apple, Facebook, and Amazon have all explored the obvious use cases; where they go next may dramatically alter the global market.
What does it look like when you build a bank like a tech firm?
My recommendations for podcasts and my app of choice.
We can all benefit from a smoother travel experience - here’s some tips to make that happen.
The fifth post in a series on the developments taking place within mobile technology.
The fourth post in a series on the developments taking place within mobile technology.
The third post in a series on the developments taking place within mobile technology.
The second post in a series on the developments taking place within mobile technology.
The first post in a series on the developments taking place within mobile technology.
I recently set out to rebuild my (this) blog using open web standards whilst learning a thing or two along the way.
I believe enough pieces of the puzzle are coming together to allow truly modern banking to incubate and develop, especially within the UK.
The problem with terms like ‘digital natives’ and how it’s used as an excuse for poor products.
Apple Pay has arrived, could this mark the beginning of the mobile payments explosion?