Writing

Six Definitions of Initiative

May 2024

I constantly find myself coming back to a very simple but actionable framework when coaching team members about initiative and proactivity.

A Craig Mod for Every City

Aug 2022

We need geo-historians, offline and online.

So Big They Can’t Fail

Jul 2022

Goldman Sachs may be the most influential retail banking provider in the next generation of financial services. And not a single end customer will know about it.

Strategic Blockchain Use Cases

Apr 2022

Practical use cases and lost causes in the blockchain gold rush.

Bringing Clarity to Archetypes & Personas

Mar 2022

When product design and marketing collide.

The Web is Dead, Long Live the web3

Jan 2022

There’s an unbelievable amount of creation going on right now.

My Approach to Personal Financial Management

Mar 2021

Saving early and often with four great iOS apps.

Building Micro-Moments in Financial Services

Jun 2020

iOS 14 offers a new, streamlined experience that’s perfectly suited for transactional financial services.

The Current Account Plus Marketplace Business Model

Apr 2020

The model makes sense in theory but faces challenges in reality.

Thinking About Current Accounts

Feb 2020

Digital doesn’t replace cash; it replaces card - the app is now your product.

Demanding Customer (Self) Service

Jan 2020

Badly designed experiences are driving unnecessary customer servicing, ultimately killing companies’ ability to scale and compete.

Studying Jobs to be Done

Dec 2019

Customers don’t buy rationally; the ‘why’ behind a purchase can be more revealing than the purchase itself.

GAFA in Financial Services

Nov 2019

Google, Apple, Facebook, and Amazon have all explored the obvious use cases; where they go next may dramatically alter the global market.

The Monzo Difference

Jun 2019

What does it look like when you build a bank like a tech firm?

A Guide to Podcasts

Jun 2019

My recommendations for podcasts and my app of choice.

Travel Better

Mar 2019

We can all benefit from a smoother travel experience - here’s some tips to make that happen.

Mobile Considerations - Chat-based Assistants

Aug 2018

The fifth post in a series on the developments taking place within mobile technology.

Mobile Considerations - Mobile Wallets

Jul 2018

The fourth post in a series on the developments taking place within mobile technology.

Mobile Considerations - Progressive Web Apps

Jul 2018

The third post in a series on the developments taking place within mobile technology.

Mobile Considerations - Mobile Web Experiences

Jul 2018

The second post in a series on the developments taking place within mobile technology.

Mobile Considerations - Native Mobile Apps

Jul 2018

The first post in a series on the developments taking place within mobile technology.

Jekyll - What I Learned

Jun 2018

I recently set out to rebuild my (this) blog using open web standards whilst learning a thing or two along the way.

Modern Banking

Feb 2017

I believe enough pieces of the puzzle are coming together to allow truly modern banking to incubate and develop, especially within the UK.

On Digital, Products, & Millennials

May 2016

The problem with terms like ‘digital natives’ and how it’s used as an excuse for poor products.

The Impact of Apple Pay

Jun 2015

Apple Pay has arrived, could this mark the beginning of the mobile payments explosion?

Gaming Is

Aug 2010

I don’t think I’ve ever told anyone this. I’m not scared of what they will think or perhaps even do, I just like to keep it to myself.